보배드림

너무 안타까워서 저도 좀 보내 봤습니다. 도움되셨으면 좋겠습니다....

Dear President of AUDI, VOLKSWAGERN, and Customer Service Staff.

        Hello, it is so regrettable to inform you that your Korean distributor is making a great mistake, and many people are furious about the ugly issue(RS5 problems) including me.

I am a Korean and I'd like to inform and protest you of the recent issue(RS5) - I'm sure you know what the issue is all about. In fact, I do not own an Audi vehicle, but I am seriously thinking of purchasing one in the near future.

       However, when I've heard about the issue, especially about the consumer service in Audi Korea, it is ridiculous, absurd and definitely misleading. For a long time, it has openly been said that the service of Audi Korea is horrible, but I thought it depends on the case itself.Unfortunately, now it is confirmed that the rumor is true and clear. How does Audi Korea act like that? and What is the customer service in their view?

      Now, in a huge Korean online community, the issue is always posted as the hottest topic and almost everyone became aware of the issue.In the course of the discusion about the issue, so many AUDI consumers started to share their horrible experiences in Audi service center in the past, unveiling many unknown facts and ugly attitude towards them. It is no more secret that AUDI service in Korea is one of the worst customer services

in the imported car brands in Korea, followed by Volkswagen by a slight margin. Do you ever know and check what is happening in the service center in Korea?

        Don't you think that RS5 is one of the flagships in your company, which means the model may represent your company itself. If so, how is Audi Korea so indifferent to the issue, eluding their responsibility and sometimes laying out ridiculous excuses? Many people knew that the car has  definite technical or mechanical problems (in the transmision), but only Audi Korea denies the facts, and they obviously play ostrich (the movie clips about the car's problems are already posted in youtube and other websites).

        In short, your Korean AUDI distributor is not only spoiling your brand name, but the problems are getting worse and worse, probably leading to a more serious**ect or movement in some online community. I strongly believe it is time for YOU to intervene the serious problems. and confirm your company's view on what the customer service is all about. I hope it is not too late.

Best Regards

Bonsu Gu (a prospective buyer)

P.S. I'd like to make sure that  I do not know the owner of the RS5, and I've never seen, called, and emailed him before. I just want to help him get out of the trouble.

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시간이 없어서 한국어는 핵심만..

안녕 폭바,아우디사장 고객센터놈들아

우선 아우디코리아가 큰 실수를 하고 있고 많은 사람이 그 추악한 사건에 대해 분개한다는 소식을 전해서 유감이다. 그래서 난 항의할려고 편지쓴다. 너도 그사건이 뭔지는 알거다. 나는 현재 아우디는 없지만 곧 살예정인 사람이다.

내가 아우디코리아 서비스에 대해 들어봤을때 정말 말도안되고 앞뒤도 안맞고 웃기는 이야기다. 오랫동안 아우디코리아 서비스가 개판이라는 소리는 들어 봤지만 이번사건을 통해 분명히 알게 되었다. 도대체 아우디코리아는 어떻게 그렇게 행동하고, 개네들이 생각하는 고객서비스는 도대체 뭐냐?

이제 거대한 보배에서 그사건이 매일 핫이슈가 되고 사람들이 알게되다 보니, 예전부터 끔찍했던 아우디 서비스까지 이야기 되고 있다. 그리고 싸가지 없는 태도하며..니도알다시피 한국수입차중에 아우디가 꼴찌에서 2등이고 근소한 차이로 폭바가 1등인건 알고 있지?

니 생각에는 RS5면 고급차종중 하나 아니냐? 근데 그따구로 무관심하고 책임회피하고 말도 안되는 변명 늘어놓냐? 이미 많은 사람이 그차는 심각한 기술적 기계적결함이 있다는 걸 아는데 아우디 코리아만 부정하고 타조놀이하냐??

-여기서 잠깐....play ostrich: 너무나 뻔한사실을 생깔 때 쓰는 속어..독일애들은 모를듯...

짧게 말해서 아우디코리아가 너그 회사 얼굴에 똥칠하고 있고, 문제는 점점 심각해 지고 있다. 이제 너그들이 나서서 이문제를 빨리 수습하고 고객서비스가 뭔지를 보여 줘야 되지 않겠나?

참고: 난 RS5 주인하곤 일면식도 없다...